Privacy Policy

Last updated 30 April 2024

1. Introduction

1.1 We are committed to safeguarding the privacy of our website visitors and our customers.
1.2 This policy applies where we are acting as a data controller with respect to the personal data of users of our website and our customers; in other words, where we determine the purposes and means of the processing of that personal data.
1.3 By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.
1.4 Our visitors, prospects and customers can control how we process your personal data. If you would like us to amend the frequency we contact you, delete your data or otherwise please email info@FastClose.uk

2. About Us

2.1 In this document, "we", "us", "our" or "FC" refers to FastClose Ltd, a registered company in England and Wales – 09313767.

3. How we use your personal data

3.1 In this Section 3 we have set out: (a) the general categories of personal data that we may process; (b) in the case of personal data that we did not obtain directly from you, the source and specific categories of that data; (c) the purposes for which we may process personal data; and (d) the legal bases of the processing.

3.2 We may process data about your use of our website and services ("usage data"). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking systems. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services, personalisation of services and direct marketing.

3.3 We may process personal information ("account data"). The account data may include your name, job title, organisation and email address. The source of the account data is public sources such as social networking or provided to us by you or your employer as part of our involvement and engagement with us. The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business or the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract or for the purposes of direct marketing and prospecting.

3.4 We may process information contained in any enquiry you submit to us regarding goods and/or services ("enquiry data"). The enquiry data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you. The legal basis for this processing is legitimate interest.

3.5 We may process information relating to transactions, including purchases of goods and services, that you enter into with us and/or through our website ("transaction data"). The transaction data may include your contact details. The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and our legitimate interests, namely our interest in the proper administration of our website and business.

3.6 We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters ("notification data"). The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

3.7 We may process information contained in or relating to any communication that you send to us ("correspondence data"). The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users.

3.8 We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.

3.9 In addition to the specific purposes for which we may process your personal data set out in this Section 3, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

3.10 Please do not supply any other person's personal data to us, unless we prompt you to do so.

4. Providing your personal data to others

4.1 We may disclose your personal data to any member of our group of companies insofar as reasonably necessary for the purposes, and on the legal bases, set out in this policy.

4.2 We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims.

4.3 In addition to the specific disclosures of personal data set out in this Section 4, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims.

5. International transfers of your personal data

5.1 We provide information about the circumstances in which your personal data may be transferred to countries outside the European Economic Area (EEA).
5.2 We have offices and facilities in the United Kingdom.
5.3 The hosting facilities for our website are situated in the United Kingdom.
5.4 Some cloud services may operate globally and store data in the EU and the US. The European Commission has made an "adequacy decision" with respect to the data protection laws of each of these countries.
5.5 You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.

6. Retaining and deleting personal data

6.1 This Section 6 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.
6.2 Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
6.3 We will retain your personal data for a minimum period of 24 months following contact or enquiry, and for a maximum period of 60 months.
6.4 Notwithstanding the other provisions of this Section 6, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

7. Amendments

7.1 We may update this policy from time to time by publishing a new version on our website.
7.2 You should check this page occasionally to ensure you are happy with any changes to this policy.

8. Your rights

8.1 We have summarised the rights that you have under data protection law below. Some of the rights are complex; you should read the relevant laws and guidance from the regulatory authorities for a full explanation.

8.2 Your principal rights under data protection law are: (a) the right to access; (b) the right to rectification; (c) the right to erasure; (d) the right to restrict processing; (e) the right to object to processing; (f) the right to data portability; (g) the right to complain to a supervisory authority; and (h) the right to withdraw consent.

8.3 You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information such as the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee.

8.4 You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.

8.5 In some circumstances you have the right to the erasure of your personal data without undue delay — for example where the data are no longer necessary for the purposes for which they were collected, you withdraw consent, you object to the processing, the processing is for direct marketing purposes, or the personal data have been unlawfully processed. There are exclusions to this right, including where processing is necessary for freedom of expression, compliance with a legal obligation, or the establishment, exercise or defence of legal claims.

8.6 In some circumstances you have the right to restrict the processing of your personal data — for example while you contest its accuracy, where processing is unlawful but you oppose erasure, where we no longer need it but you require it for legal claims, or while an objection you've raised is being verified.

8.7 You have the right to object to our processing of your personal data on grounds relating to your particular situation, where the legal basis for our processing is a public task or our legitimate interests. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests, or the processing is for legal claims.

8.8 You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing). If you object, we will cease that processing.

8.9 You have the right to object to our processing of your personal data for scientific, historical or statistical research purposes on grounds relating to your particular situation, unless the processing is necessary for a task carried out for reasons of public interest.

8.10 Where the legal basis for our processing is your consent, or performance of a contract, and processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used, machine-readable format.

8.11 If you consider that our processing infringes data protection law, you have the right to lodge a complaint with a supervisory authority — in the EU member state of your habitual residence, place of work, or the place of the alleged infringement.

8.12 Where the legal basis for our processing is consent, you have the right to withdraw that consent at any time; withdrawal does not affect the lawfulness of processing before the withdrawal.

8.13 You may exercise any of your rights in relation to your personal data by written notice to us, or electronically.

9. About cookies

9.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
9.2 Cookies may be either "persistent" cookies, which remain until their expiry date, or "session" cookies, which expire when the browser is closed.
9.3 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

10. Cookies that we use

10.1 We use cookies for the following purposes: (a) authentication — to identify you as you navigate our website; (b) status — to determine if you are logged into our website; (c) personalisation — to store your preferences and personalise the website for you; (d) advertising — to help us display advertisements relevant to you; (e) analysis — to help us analyse the use and performance of our website and services.

11. Cookies used by our service providers

11.1 Our service providers use cookies and those cookies may be stored on your computer when you visit our website.
11.2 We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies, and the information gathered is used to create reports about the use of our website. Google's privacy policy is available at google.com/policies/privacy.

12. Managing cookies

12.1 Most browsers allow you to refuse to accept cookies and to delete cookies; the methods for doing so vary from browser to browser and version to version. Your browser's help section will have up-to-date instructions for blocking and deleting cookies.
12.2 Blocking all cookies will have a negative impact upon the usability of many websites.
12.3 If you block cookies, you will not be able to use all the features on our website.

13. Our details

13.1 This website is owned and operated by FastClose Ltd.
13.2 We are registered in England and Wales under registration number 09313767, and our registered office is at 20-22 Wenlock Road, London, N1 7GU.
13.3 You can contact us: (a) by post, to the address above; (b) using our website contact form; (c) by telephone, on the contact number published on our website.