Training & Support

Help when you need it, from people who know FastClose

Our support team will respond to your query within 24 hours, and usually much faster.

Chat Bot & Context Help

FastClose Designer includes a chat bot you can ask natural language questions — it's read all our documentation, so it's a good first stop. Every dialog also has a help button in the corner for help specific to that screen.

Tutorials

Our online training course for FastClose — covering the basics to get started, through to complex calculations, hierarchies and other power features.

8 modules
View tutorials →
<24hr
first response, usually much faster
90%
of queries resolved within 48h
24/7
self-serve chat bot & tutorials

Trouble shooting & help

Install & Upgrade

Prerequisites, installation instructions, upgrading FastClose server & clients, release history and latest download.

Common setup problems

Connectivity, including test connections, SMTP configuration, Excel add-in and export issues.

FAQ

Answers to the questions we hear most often from FastClose customers.

Administration

Connecting to your ERP, user & group configuration, the repository and permissions.

Contact the FastClose support team

Our support team will respond to your query within 24 hours, and usually much faster.

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