Training & Support

Chat Bot & Context Help

The FastClose Designer includes a Chat Bot that you can ask natural language questions of, it's a good place to first ask a question as it's read all our documentation. In addition there is also a help button in the corner of every dialog to give specific help on that dialog.

Tutorials

The support team's online training course for FastClose covering the basics to get started and fundmentals through to complex calculations, hierarchies and other power features, can be found here.

Video guides

Watch walk-thru's showing off the various features of FastClose


Trouble shooting & help

Install & Upgrade

Including:
    Prerequisites
    Installation Instructions
    Upgrading FastClose Server & Clients
    Release History and Latest download

Common setup problems

Including:
    Connectivity inc. Test Connections
    SMTP configuration
    Excel Add-In and Export Issues

Administration

Including:
    Connecting to your ERP
    User & group configuration
    The repository and permissions

Contact the FastClose support team

Our support team will respond to your query within 24 hours, and usually much faster.